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Being an Administrator encompasses a wide variety of responsibilities to ensure the smooth-running of a business. A great Administrator can turn these responsibilities into major company success through skillful personal development.

If you’re looking to start or progress an admin career here are 5 top qualities that will help advance your administrative skills.

Communication

Interpersonal skills such as verbal communication, problem-solving and listening skills are essential in any Administrative role. It is likely you will have to interact with colleagues, clients and customers via telephone and face-to-face. It is important to speak clearly and loudly with a positive tone. Active listening through paying close attention to what others are saying, ask questions, rephrase what the person says to show you understand will help accurately take messages and relay information to colleagues alongside handling customer queries and concerns.

Customer Service Orientation

In addition to communication, having a customer focused approach is a desirable quality in an administrator. When dealing with various clients on a daily basis you’ll need to help others, and guarantee satisfaction. Specific skills to remember include:

• Patience when handling customers who might be confused and frustrated
• Attentiveness to customers being mindful to feedback received
• Knowledge of products to ensure you are able to confidently discuss and assist queries
• Positive language to build a positive perception of yourself.

Organisation

Being a successful Administrator is a demanding job, you will often be helping others and trying to keep everything together. Whilst this job requires you to have the ability to think on your feet, take time to organise a to-do list either at the beginning of the day or just before you go home. Prioritising tasks by the deadline will help manage your time more effectively.

Time Management

Although there may not be enough hours in the day, your job as an Administrator is to make it happen! Multitasking and working under pressure comes with any administrative role, however as previously mentioned, deadlines are particularly important to improve your time management skills. Therefore prioritising duties that have deadlines will help you stay focused, and help you work more efficiently.

Management

Dependent upon your role, some Administrators need management skills to direct others and review their performance. Senior Administrators may be required to handle requests from other staff members such as time-off requests. As a result, a great way to develop management skills is through courses offered by professional bodies, employers, local colleges and e-learning providers.

Searching for an Administrator position? Check out our current vacancies.