Due to expansion, my client based in Saffron Walden is seeking a French Speaking 1^st line Support to join their team. We are seeking candidates who are fluent in both English and French to deal with front line enquiries via email, telephone, live chat and a ticketing system.

Ideally you will have some IT or customer service experience, however junior candidates who have a passion and desire to get into an IT role will also be considered.

If you are a confident, self-motivated and customer focused individual we would love to hear from you!

Who are we?

We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.

Duties:

• Act as a 1^st line IT Support person for all incoming support enquiries.
• Troubleshoot the basic areas of the companies platform.
• Work with customers on Live chat, Email, Phone and Ticketing services to ensure they are given the best level of services possible.
• Handle all incoming enquiries, ensuring they are communicated with other teams if required.
• Ensure all issues, requests and tasks are logged and communicated with other teams if required.
• Escalate issues to the 2^nd line and Technical Pre-Sales Team as necessary.
• Assist with the replication of issues as necessary.
• Deliver handovers between the global 1^st line Technical Support Team.

What we are looking for:

• Fluent in French and English
• Ideally you will live no more than 25 miles from their office in Saffron Walden.
• The ability to drive – this is not a requirement for the role however public transport is not great to their location.
• You will be confident, self- motivated and have a customer-first attitude to build relationships and win business.
• Ideally a strong Knowledge of PC Hardware, the Windows platform and application support (this is not essential for junior candidates).
• Excellent communication skills both written and verbal.
• The ability to retain information as well as an appetite to learn.
• Strong customer service skills.

So, are you ready for your next job? Hit on the apply button today

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.