Empowering Growth...
Head Office: 01353 880253
Cambridge Office: 01223 628740

Technical & Engineering

1st Line IT Support Technician

Location: Mildenhall
Sector: Technical & Engineering
Job type: Full Time, Permanent
Hours: Monday to Friday 8am-5pm
Reward: Starting at £18,000 with £500 bonus paid each time you complete your CompTIA certification. There is also the option to earn bonuses through KPI's and tickets.
Start: ASAP

We are looking for candidates who have a genuine interest in working within the IT sector! Maybe you have studied IT at College, maybe you have a passion and enjoy building computers in your spare time?

You will be joining a family friendly company who are looking to grow their team and offering the opportunity to learn and develop your skills with bonuses paid as you develop, if you have good customer service and the ability to build rapport with clients, they will teach you the rest!

With chances for training, progression and the opportunity to gain accreditations such as CompTIA A+, Network+ and Security+ a while working, this is the ideal opportunity for someone looking to develop their current skill set and passion for IT. 

What you will be doing:

  • Responding to clients’ tickets in a timely manner
  • Resolving and issues coming to the Service Desk in 45-minute time frame
  • Using skills to solve problems and support the clients in finding a solution
  • Escalating issues to 2nd and 3rd line support where necessary

What you will bring:

  • A passion for IT with the desire to build on and extend existing skills
  • Excellent communication skills
  • Excellent time and planning management
  • Close attention to detail when dealing with clients


Don’t have a CV? No problem apply for the position below, we will talk first and then we can build a CV together!


If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Apply now

About yourself

Your details


Do you drive and have your own transport?

Upload your CV


Want more information?

Please contact our specialist recruiter Courtney Fidler.
This email address is being protected from spambots. You need JavaScript enabled to view it.
Share this vacancy!


Call us

Head Office: 01353 880253
Cambridge Office: 01223 628740

Head Office

7B Regal Lane
Soham, Ely

Cambridge Office

I8 Stirling House
Cambridge Innovation Park
Denny End Road, Waterbeach
CB25 9PQ
Follow us

Our sectors

Useful Links

Head Office: 
01353 880253
Cambridge Office: 
01223 628740