We are looking for a proactive and customer-focused Customer Support Representative to join a busy and friendly team. This is a varied role combining customer service, order management, administration and sales support, making it ideal for someone who enjoys working in a fast-paced environment and being the first point of contact for customers.

You will be responsible for managing customer orders and enquiries, coordinating service requirements, maintaining accurate records and providing day-to-day administrative support to the wider team.

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Who are we?

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We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

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Key Responsibilities

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• Manage customer orders using SAP and CRM systems, including tracking purchase orders and providing regular updates.

• Process and manage service parts orders.

• Handle inbound customer enquiries relating to orders, services and products.

• Track and respond to customer calls and emails, including sales leads and service cases.

• Provide support with inventory management and annual stock counts.

• Coordinate shipping and deliveries, maintaining accurate records using Excel.

• Raise and maintain service contracts across internal systems.

• Assist with sales and service invoicing.

• Complete regular stock checks and maintain accurate records.

• Provide daily purchase order updates to the wider team.

• Complete weekly system housekeeping and ensure records remain accurate and up to date.

• Prepare monthly purchase order forecast reports for senior management.

• Provide general administrative and customer support to colleagues and customers.

• Help ensure customers receive a professional, efficient and responsive service.

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Ideal Candidate

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• Previous experience in customer service, order management or administration.

• Excellent customer interaction skills, both over the phone and via email.

• A professional and confident telephone manner.

• Strong attention to detail and accuracy.

• Experience using Microsoft Office, particularly Excel.

• Experience using Salesforce, SAP or another CRM/ERP system would be advantageous.

• The ability to manage multiple tasks and prioritise effectively.

• A team-oriented approach with a strong focus on customer care.

• Confidence handling inbound calls and responding to customer enquiries.

• Good written and verbal communication skills.

• A minimum of two years' education or equivalent workplace experience.

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Ready to take the next step in your customer service career? Apply today to find out more about this exciting opportunity!

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

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