Are you an organised and customer-focused individual looking for a new opportunity within a busy Customer Service team?

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We are currently looking for a Customer Service Representative to join a friendly and supportive team on a temporary basis, with the potential for the role to become permanent for the right person.

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This is a varied role where you’ll support customers with enquiries, quotations and orders, while working closely with internal teams to ensure customers receive a high standard of service.

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Who are we?

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We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

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Key Responsibilities

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• Respond to customer enquiries by phone and email, providing accurate and professional support.

• Process customer orders and quotations, ensuring information is entered accurately onto internal systems.

• Liaise with internal departments to resolve customer queries and provide updates on delivery times and methods.

• Provide customers with shipping and export documentation, including proof of delivery and tracking information.

• Manage multiple inboxes and prioritise enquiries effectively.

• Use customer and order data to support enquiries relating to open orders and delivery dates.

• Assist with following up open quotations to help progress opportunities through to order.

• Maintain accurate customer and product information on internal systems.

• Assist with basic administration relating to customer returns.

• Work as part of the wider Customer Service team to maintain a consistently high standard of customer service.

• Identify opportunities to improve processes and make the team more efficient.

• Support additional projects and duties as required.

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Ideal Candidate

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• Previous experience in a Customer Service, Administration or similar customer-facing role.

• Excellent verbal and written communication skills.

• A professional and confident telephone manner.

• Good attention to detail and accuracy.

• Strong organisational skills and the ability to multitask.

• Good IT skills, particularly Microsoft Office.

• The ability to work effectively as part of a team.

• A proactive and positive approach to solving customer queries.

• The ability to learn new systems and processes quickly.

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Ready to take the next step in your customer service career? Apply today to find out more about this exciting opportunity!

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If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

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