Are you an experienced Customer Service professional who is fluent in both German and English? Do you enjoy solving problems, building customer relationships and working within a technical or manufacturing environment?

We're recruiting for a German Speaking Customer Service Representative to join a well-established manufacturing business based in Bury St Edmunds. This is a varied and rewarding position where you'll support customers across multiple markets, providing exceptional service while acting as a trusted source of product knowledge and support.

‍

Who are we?

‍

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

‍

Key Responsibilities

‍

As part of a busy Customer Service team, you'll play a key role in ensuring customers receive an outstanding experience from enquiry through to delivery.

• Managing customer enquiries via telephone and email in both German and English.

• Processing customer orders accurately and efficiently.

• Providing updates on stock availability, lead times, order status and deliveries.

• Recommending alternative products and solutions where required.

• Resolving customer issues and enquiries in a professional and timely manner.

• Building strong relationships with customers and internal departments.

• Supporting colleagues with customer service activities and sharing technical knowledge.

• Assisting with continuous improvement initiatives and process development.

• Maintaining accurate records using ERP and business systems.

‍

Ideal Candidate

‍

• Fluent German and English language skills, both written and spoken.

• Previous experience within a customer service environment.

• Experience working within a manufacturing, engineering or technical environment would be highly advantageous.

• Excellent communication and relationship-building skills.

• Strong problem-solving abilities and a proactive approach.

• Good working knowledge of Microsoft Office and ERP systems.

• Excellent organisational skills and attention to detail.

• The ability to manage multiple priorities in a fast-paced environment.

‍

Ready for your next role in customer service? Hit the apply button today!

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Need more information?