Who are we?

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We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.

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Duties:

• Communicate with customers via phone and email regarding bookings slots and delivery dates.

• Resolve any customer queries and complaints, recognising when complaints need to be escalated to management

• To monitor and manage orders received via our client’s website and answer live chat queries from school contacts where applicable.

• To ensure that the processes, policies and procedures used are as specified within the company guidelines.  

• Liaising with warehouse and logistics departments

• To meet team objectives and KPIs and follow new processes to continually improve.

• To process sample product requests for customers and the Account Managers.

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Skills Required:

• Computer literate and technically competent using web sites, web applications, e-commerce and ERP systems (SAP).

• Strong understanding of the needs of customers and clients

• Excellent communication skills

• Strong communication skills both written and verbal

• Demonstrate high levels of attention to detail

• Display exceptional interpersonal skills, particularly when interacting with customers on the phone

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If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Business for this Temporary vacancy.

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