Empowering Growth...
Head Office: 01353 880253
Cambridge Office: 01223 628740

Admin & Customer Service

Technical Support Administrator

Location: Ely
Sector: Admin & Customer Service
Job type: Full Time, Permanent
Hours: Monday - Friday 9am - 5:30pm
Reward: £23,000-£27,000
Start: ASAP
Benefits: 23 days holiday + bank holidays (raises to 26 after longer period of service), training and development opportunities, life assurance, health assessment, EAP, free parking and social events throughout the year

Have you got hardware, software and IT knowledge? Keen to get into an organisation that is fast growing, driven to achieving results and supporting their customers nationwide?

This role, within the printing industry, will be supporting customers over the phone to problem solve and fix any hardware, software and IT matters, carrying out all the administration to support the works of the engineers and handle any incidents accordingly.
 

Duties will include:

  • Supporting the field-based operations team with back office tasks
  • Managing all devices that have been reported effectively
  • providing remote support to customers and engineers
  • Updating and maintaining the device systems
  • Working logically to dispatch engineers within a reasonable geographical area
  • Problem solving any hardware, software and IT matters accordingly over the phone with the customer
  • Report escalated issues if unable to resolve and deal with the matter
  • Brining new ideas in ways to help resolve solutions

 

Skills and Experience Required:

  • Ability to support customers effectively
  • Strong and clear communication skills
  • Knowledge of hardware, software and IT equipment
  • Able to fault find and a desire to solve problems
  • Willingness to work within a team
  • Able to meet deadlines
  • Basic mechanic fault finding skills

 

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Apply now

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Head Office: 01353 880253
Cambridge Office: 01223 628740

Head Office

7B Regal Lane
Soham, Ely
Cambridgeshire
CB7 5BA

Cambridge Office

I8 Stirling House
Cambridge Innovation Park
Denny End Road, Waterbeach
CB25 9PQ
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Head Office: 
01353 880253
Cambridge Office: 
01223 628740