Love solving tech problems and being the person everyone turns to for help? We're looking for a 1st Line Service Desk Analyst to join a friendly, forward-thinking IT team in St Ives. From tackling Microsoft 365 and Windows issues to supporting users with everything from laptops to networks, no two days are the same. If you're customer-focused, enjoy getting stuck into troubleshooting, and want to grow your IT career with training, support, and plenty of opportunities to develop, this could be the perfect next step.

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Who are we?

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We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

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Job Duties:

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• Act as the first point of contact for IT support queries via phone, email, and ticketing systems.

• Troubleshoot and resolve a broad range of 1st line technical issues, escalating more complex incidents when required.

• Provide support across Microsoft 365, Windows operating systems, Active Directory, networking, and end-user devices.

• Log, prioritise, and manage support tickets, ensuring issues are resolved within agreed service levels.

• Support users with hardware and software issues, including laptops, mobile devices, printers, and VoIP systems.

• Communicate effectively with customers, providing regular updates and managing expectations throughout the support process.

• Work closely with internal teams and third-party suppliers to ensure efficient issue resolution.

• Maintain accurate documentation, contribute to knowledge base articles, and identify opportunities to improve processes and service delivery.

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What we are looking for:

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• Previous experience in a 1st Line Support, Service Desk, or IT Support role.

• Good knowledge of Microsoft 365, Windows OS, Active Directory, and basic networking.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer service abilities.

• Experience supporting hardware, software, and end users in a busy environment.

• Ability to prioritise workloads and manage multiple tasks effectively.

• A proactive attitude with a willingness to learn and develop within IT.

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So, are you ready for your next job? Hit on the apply button today.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

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